SS.

IT Service Delivery & Endpoint Engineering

Sarthak
Shah

Desktop Engineer with hands-on experience supporting enterprise users, devices, identity, and modern workplace services.

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01

About

Building reliable experiences at the point where people and technology meet.

A detail-oriented Level 2.5 Engineer with a strong passion for IT service delivery. Experienced in deploying, maintaining, and troubleshooting desktop applications and hardware, with expertise in asset management and end-user support within fast-paced enterprise environments.

01

Support delivery

Level 1 and 2 support, incident ownership, monitoring, tracking, and communication.

02

Modern workplace

Microsoft 365, Exchange, Intune, Entra, device policies, and endpoint management.

03

Identity & security

Active Directory, MFA, Conditional Access, SSO, SCIM provisioning, and vulnerability identification.

02

Experience

Enterprise IT, service desk & customer support.

Jun 2023 — PresentNZX

Desktop Engineer

New Zealand's Exchange (NZX) Ltd.

  • Package applications through Microsoft Intune and create remediation scripts to automatically update applications.
  • Configure and manage Microsoft 365 and Exchange admin centres, including SharePoint, OneDrive, Teams, and Copilot.
  • Create and maintain Conditional Access, MFA, MDM, and device policies in Entra and Intune.
  • Set up enterprise applications, SSO, SCIM provisioning, and dynamic groups to meet department requirements.
  • Automate processes with Microsoft digital tools and PowerShell; work with security teams using CrowdStrike, Cisco Security Cloud Portal, and Microsoft Defender.
Jan 2022 — Jun 2023Fujitsu

Service Desk Analyst

Fujitsu New Zealand Ltd.

May 2021 — May 2022Activata

Technical Support Representative

Activata Ltd.

Sep 2018 — May 2021Number 8

Customer Service Representative

Number 8 Retail Group

03

Capabilities

Tools used across identity, endpoint, cloud and support operations.

Active DirectoryAtlassianAkamaiCrowdStrikeCisco Security Cloud PortalExchange ServerMicrosoft AzureMicrosoft DefenderMicrosoft IntuneMicrosoft 365 Copilot AgentsPower AutomateServiceNow
04

Projects

Selected enterprise projects.

01

SOE

Standard Operating Environment — NZX Ltd.

02

ARW

Advanced Remote Worker — NZX Ltd.

Project summaries are intentionally concise, reflecting the information available in the résumé.

05

Qualifications

Academic qualifications

Diploma in System Administration

Level 6 · Aspire2 International · Oct 2019

Diploma in IT Technical Support

Level 5 · Aspire2 International · Dec 2018

Achievements & certifications

  • Microsoft Azure: Identity and Access Management LinkedIn Learning · May 2023
  • CompTIA Cloud+: Cloud Network Security Skillsoft · Jun 2022
  • CompTIA Cloud Essentials+: Security Considerations Skillsoft · Jun 2022
  • Cloud Security Fundamentals: Basics of Cloud Operations Skillsoft · May 2022
  • Cloud Computing Fundamentals: Security Skillsoft · Mar 2022
  • Predictive Modeling: Predictive Analytics & Exploratory Data Analysis Skillsoft · Mar 2022

Contact

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+64 22 566 4655

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